All the prints or paper goods are sent in a rigid carton so it can't get damaged. Rest of the products are also protected

I try to ship the orders within the three following working days. But, sometimes, and due to my workload, this may vary. Thanks for your patience :)

If you are in Spain it will take from 2 to 3 days, usually. If you are in Europe should be up to 5 days. If you are out of Europe it depends on the country.

Ordinary shipping does not include any tracking number and it's the cheapest way to make a shipment. Nevertheless this doesn't include either any information in regards of your order, so in the case it gets lost we/the shipping company can't find where the order is and we couldn't do nothing to locate it. Laura Ortiz Shop is not responsible for the losses caused by the shipment company and there will be no refund of the amount for loss within any order made through Correos Ordinario. If you made your order through Correos tracking option and your order gets lost, the order will be shipped again once we prove is lost.

If you have any special request you can always contact me via hello@lauraortizgraphics.com and I will be more than happy to help you

The orders can't be returned unless the unlikely event that the product arrives damaged, if this happens please send pictures to hello@lauraortizgraphics.com so we can find a solution.